Workload
One service queue across every customer you cover, ordered by SLA — the agreement tier of the affected device sets its priority (master PAR-2). You see only the devices you cover, within each customer's granted scope.
Open items
7
5 customers
SLA at risk
1
Gold 24×7
Scheduled visits
3
next 7 days
Devices covered
24
across 5 customers
Service queue
Ordered by SLA urgency
| Priority | Device | Customer | Issue | SLA | Status | Due |
|---|